Where are the shirts being shipped from?
Depending on your order, we will ship to you from our closest branch. We have warehouses ready to send your order in Canada and the United States.
Most international orders are shipped from our Canadian branch.
Do you provide tracking numbers?
YES! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your email.
Note that with USPS tracking, the orders will not be tracked outside the U.S.
Can I customize the color of shirt for my order?
YES! We offer a number of different colors that we are able to print on, although some colors in some sizes are limited to availability. Please be careful when changing the color of the shirt.
What colors do you offer?
We offer more than 20 different colors, including: Black, Charcoal Grey, Daisy, Dark Chocolate, Forest Green, Gold, Irish Green, Light Blue, Light Pink, Military Green, Navy, Orange, Other, Purple, Red, Royal Blue, Sport Grey, Tan, White and three STYLES of ringers, including Black, Navy and Red.
Not all colors are available in all sizes, as you will see if you try to order a shirt that is not available. Note that dark graphics may not show well on dark colored shirts, and very light graphics may not appear on very light shirts. Exchanges for orders printed on a un-compatible color will not be accepted.
What method of payment do you accept?
We accept Paypal, AMEX, Visa, and MasterCard.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 4-8 business days after ordering for regular shipping, however these are just USPS guidelines and we can not gauruntee your order will arrive in this amount of time.
If you pay rush, your order is prioritized for printing and should arrive in 3-6 business days, again depending on USPS. Unfortunately, we cannot provide tracking numbers for international orders, and shipping times will vary.
What is your return policy?
Unless there is a manufacturing defect, each returned item is subject to a $10 restocking fee.
Customers will be responsible for shipping the un-worn product back to the company in its original packaging within 14 days of the original purchase. Please see: http://www.yournexttshirt.com/returns for more info.
Choose the right color.
We are please to offer you color options using the color picker. However, not all designs will show up on every t shirt color. For example, a dark blue design on a dark blue T-Shirt will not work. Light graphics are hard to see on light shirts. Be sure to pick design and T-Shirt color that will work well together.
Exchanges for orders printed on an un-compatible color will not be accepted.
If there is a specific design and color of T-Shirt you are looking for but you are unsure if the design will work please email us and ask before you order.
The T-Shirts on our website are available in many different sizes.
If you are unsure, please see the sizing chart we have made available to you at the bottom of any page on our website under Support. Exchanges for sizing issues will only be granted in special circumstances. Please email us if you have any concerns regarding sizing.
We understand manufacturer defects can happen.
We do our best to make sure every T-Shirt we make is the best quality we can provide. If you receive your order and there is a clear manufacturer defect, please email us and let us know. We will do our best to make it right.
You can contact us any time at firstname.lastname@example.org